Frequently asked questions

Start by choosing an occasion, then pick a gift box and the sleeve design that suits the moment. The sleeve is the personalized part — it is the printed wrap around the candy box, and your card message is printed into its artwork. The boxes themselves are our standard mailer and are not made to order. Everything updates live in our 3D builder, so you see exactly how your gift will look before you order.

Shipping is completely free on every gift, with no minimum order. The price you see on the product is the price you pay — delivery is always included.

Yes. During checkout you select the exact date you would like your gift to arrive. We ask for a minimum of three business days of lead time so we can hand-pack and ship it with care, and we do not deliver on Sundays.

We offer four thoughtfully assembled options: the 12 Candy Boxes ($29.95) and the Single Gift Box ($29.95), plus Teddy Bear variants of each for $39.99 that add a soft plush companion to the box.

Absolutely. Our interactive 3D builder lets you rotate your gift, try different designs, and see your card message in place — so what you design is exactly what your recipient opens.

Reach out to us as soon as possible at [email protected]. As long as your gift has not yet entered hand-packing, we will do our best to update the personalization, delivery date, or address for you.

Because each gift is personalized and hand-packed to order, we are unable to accept returns on customized items. If anything arrives damaged or incorrect, contact us within 7 days of delivery and we will make it right with a replacement or refund.

Yes. EZ Gift for teams lets your company upload its whole roster from a spreadsheet, send beautifully personalized gifts in bulk, and put birthdays, work anniversaries, holidays and service milestones on autopilot. Visit our For Teams page to create a corporate account, or email us at [email protected] and we will help you get set up.

Yes. All payments are processed securely by Stripe, a global leader in online payments. Your card details are encrypted and handled entirely by Stripe — we never see or store your card number on our servers.

Our AI assistant, Ez, is available in the bottom-right corner of every page and can answer most questions instantly. You can also email our team directly at [email protected].